Everything you wanted to ask (and a bit more)
Midies exist because traditional underwear didn’t fit real life. Here’s what you want to know.
Try On Guarantee
Refunds & Try-On Guarantee
Try-On Guarantee
If you're a first-time customer, we offer a one-time store credit for your first worn pair if it’s not quite right. Just email us at hello@midies.co within 30 days of receiving your order.
Please note:
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Only your first worn pair is eligible under this guarantee
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Free pairs (e.g. Buy 4 + 1 Free offers) are not eligible for refund, exchange, or store credit
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Sale items and bundles are final sale
Refund Example — Buy 4 + 1 Free Bundle
If your order was part of our Buy 4 + 1 Free bundle, the free pair in that offer is considered your Try-On Guarantee pair.
This means:-
The complimentary (free) pair covers your one-time try-on credit.
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The other four pairs can be returned only if unopened, in line with our strict hygiene policy.
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Worn or opened pairs from bundle offers are not eligible for return, exchange, or credit.
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Returns
We accept returns on unworn, unopened pairs within 30 days of delivery.
To qualify for a return:
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Items must be in original packaging with the hygiene seal intact
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We do not accept returns on opened or tried-on underwear (except one pair under our Try-On Guarantee)
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Bundles, sale items, and promotional offers are non-refundable
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Shipping costs are non-refundable
To initiate a return, email us at hello@midies.co with your order number and we'll provide return instructions.
Damaged Items
If your Midies arrive damaged, email us a photo of the item and your order number at hello@midies.co within 30 days of dispatch. We’ll send a replacement at no cost.
Warranty
We offer a 180-day warranty from the date of purchase.
If you experience a product fault, please email hello@midies.co with your order number, a photo of the issue, and retain the item in case we need it returned.
We reserve the right to deny warranty claims if items appear tampered with or misused beyond care guidelines. Eligible items will be issued a store credit.
End of Line & Sale Items
All sale, clearance, and end-of-line items are final sale and not eligible for return or exchange.
See our full Returns policy here https://www.midies.co/policies/refund-policy
Current shipping times.
**We aim to dispatch your order within 24 hours of purchase or the next business day.
About Midies
What makes Midies different?
We design underwear that solves real problems — chafing, digging, sweating, layering. Everything we make starts with our custom made fabrics that focus on stretch, softness, breathability and quality.
Where are you based?
We’re Australian-owned, shipping locally and to New Zealand from our Brisbane warehouse.
Are Midies sustainable?
Yep. We use oeko-tex® certified fabrics only and compostable garment packaging.
Fit & Sizing
How do I choose between the 5″ and 7″?
The 5″ is your everyday coverage — smooth under shorter hemlines. The 7″ gives full-length confidence and zero thigh chafe - perfect if you're taller or thicker in the thigh.
Do they roll or dig in?
Our smooth-fit waistband sits softly on the waist and while offering moderate support will not dig in. The leg hems are wide and made using a special stretch thread to eliminate any digging. Finding the correct size and length for your body helps to eliminate rolling and riding up.
Are they true to size?
We believe so. We know many women size up when it comes to undergarments - to eliminate digging in and tight waistbands. However we're different. If you’re between sizes we recommend sizing down. Our fabrics are stretchy, designed for you to move freely.
Fabric & Care
Why bamboo?
Because it breathes, it’s soft, cool, moisture-wicking, and gentle on sensitive skin — no static cling, no synthetic stickiness.
Are they see-through?
Never. Our bamboo fabric is thick enough to stay opaque, even in lighter tones. Our custom bamboo is 250gsm.
How should i wash them?
Cold wash, line dry, skip the fabric softener. Treat them kindly and they’ll stay like new for ages.
Flow — Period & Light Leak Protection
What’s flow?
Flow is our leak-proof underwear that looks and feels just like your favourite smooth-fit pair — soft, breathable, and smooth under clothing.
Do they feel bulky?
Flow absorbs up to 15ml (about 3 tampons) without that heavy or padded feel. There are no bulky seams around the inner thigh or under gusset. The Back remains seam free.
Do they smell or trap heat?
No. The outer garment is made from our bamboo which keeps things fresh and cool. The gusset liner is a graphene based fabric designed to eliminate bacteria, which also controls odour.
How should I wash period underwear?
Pre-rinse before machine washing. A simple way to do this, take them to the shower with you and rinse them there - no mess, no wasted water.
Orders, Shipping & Returns
What if my size isn’t right?
You can use our try-on guarantee to purchase a size or style that fits better. No need to return your first open pair. Any unopened pairs can be returned for credit or refund.
How long will my order take?
We dispatch quickly (next business day) from Australia — most local orders arrive within a few days, NZ takes a little longer, typically 7-10 days.
Do you offer free shipping?
Yes, on orders over our free shipping threshold $120 within Australia.
Final Note
We’re all about making comfort effortless — the kind that makes getting dressed feel like a win again. If you can’t find what you’re looking for, reach out anytime. we’re real people, and we get it.
