Everything you wanted to ask (and a bit more)
Midies exist because traditional underwear didn’t fit real life. Here’s what you want to know.
Shipping
SHIPPING
We ship from Brisbane, QLD Australia.
Current Australia Post shipping times are 3-10 business days for domestic orders to arrive.
Please allow 10-20 business days for International orders
Express shipping options available at check out.
Australia wide shipping
We offer free standard shipping on all orders over $120 within Australia
Flat rate $9.95 shipping on orders under $120
International shipping
We currently are not shipping to Ireland, Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, Portugal, South Africa, Syria, Yemen.
Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email hello@midies.co if you have any further shipping queries.
International Shipping
Midies orders may be subject to import taxes or inspections by the local customs service. These are usually based on the country you are shipping to and are unique to that country.
If items ordered via our website are over a set value by your local authorities, additional taxes may apply. Midies does NOT set these tax limits or apply them in any way and unfortunately we cannot pre-pay or calculate these taxes for you.
As these limits change frequently Midies advises you to contact your local customs authority to find out if taxes apply, and how much they are.
HOW DO I TRACK MY ORDER?
All of our parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery.
Tracking Instructions:
1. You will receive your tracking number by email after your order has been dispatched.
All international parcels can be tracked through your local postal company's website once they have reached your country.
If you have any issues tracking your parcel please email hello@midies.co
About Midies
What makes Midies different?
We design underwear that solves real problems — chafing, digging, sweating, layering. Everything we make starts with our custom made fabrics that focus on stretch, softness, breathability and quality.
Where are you based?
We’re Australian-owned, shipping locally and to New Zealand from our Brisbane warehouse.
Are Midies sustainable?
Yep. We use oeko-tex® certified fabrics only and compostable garment packaging.
Fit & Sizing
How do I choose between the 5″ and 7″?
The 5″ is your everyday coverage — smooth under shorter hemlines. The 7″ gives full-length confidence and zero thigh chafe - perfect if you're taller or thicker in the thigh.
Do they roll or dig in?
Our smooth-fit waistband sits softly on the waist and while offering moderate support will not dig in. The leg hems are wide and made using a special stretch thread to eliminate any digging. Finding the correct size and length for your body helps to eliminate rolling and riding up.
Are they true to size?
We believe so. We know many women size up when it comes to undergarments - to eliminate digging in and tight waistbands. However we're different. If you’re between sizes we recommend sizing down. Our fabrics are stretchy, designed for you to move freely.
Fabric & Care
Why bamboo?
Because it breathes, it’s soft, cool, moisture-wicking, and gentle on sensitive skin — no static cling, no synthetic stickiness.
Are they see-through?
Never. Our bamboo fabric is thick enough to stay opaque, even in lighter tones. Our custom bamboo is 250gsm.
How should i wash them?
Cold wash, line dry, skip the fabric softener. Treat them kindly and they’ll stay like new for ages.
Flow — Period & Light Leak Protection
What’s flow?
Flow is our leak-proof underwear that looks and feels just like your favourite smooth-fit pair — soft, breathable, and smooth under clothing.
Do they feel bulky?
Flow absorbs up to 15ml (about 3 tampons) without that heavy or padded feel. There are no bulky seams around the inner thigh or under gusset. The Back remains seam free.
Do they smell or trap heat?
No. The outer garment is made from our bamboo which keeps things fresh and cool. The gusset liner is a graphene based fabric designed to eliminate bacteria, which also controls odour.
How should I wash period underwear?
Pre-rinse before machine washing. A simple way to do this, take them to the shower with you and rinse them there - no mess, no wasted water.
Orders, Shipping & Returns
What if my size isn’t right?
You can use our try-on guarantee to purchase a size or style that fits better. No need to return your first open pair. Any unopened pairs can be returned for credit or refund.
How long will my order take?
We dispatch quickly (next business day) from Australia — most local orders arrive within a few days, NZ takes a little longer, typically 7-10 days.
Do you offer free shipping?
Yes, on orders over our free shipping threshold $120 within Australia.
Final Note
We’re all about making comfort effortless — the kind that makes getting dressed feel like a win again. If you can’t find what you’re looking for, reach out anytime. we’re real people, and we get it.
