Try On Guarantee
Is this your first order with us?
If it's your first time trying Midies, we know you need to find the perfect style and fit for you. So your first pair is covered by our try on guarantee, if it doesn't fit contact us and we'll send you a store credit or full refund - no need to return the first pair.
Warranty
We have a 180 day warranty on all Midies products starting from the date of purchase. Should you have any issues please contact us by email hello@midies.co with your order number and an image of the product and we will arrange a store credit to be emailed to you. Please keep the damaged items in the event we may require them to be posted back to us, to forward to our suppliers. We reserve the right to reject the warranty on any items that look like they have been tampered with or used outside of the advised care and use purpose.
Returns on Underwear
We happily accept returns on *unopened underwear within 20 days of delivery for a refund or store credit. Due to the nature of our products, we cannot offer returns on any underwear that has been removed from it's original packaging for hygiene reasons.
We recommend removing just one pair from its packaging first, to determine the correct fit before opening the others. Unopened pairs can be returned for a refund or store credit.
Bralettes & Tops
Bralettes can be returned within 20 days of delivery, providing the tags are attached and they are returned in the original packaging.
If you're having trouble finding the right size or style contact us
End of line and sale items
Are non-refundable
For returns please contact us by email hello@midies.co and we will provide you the details to send the unopened pairs back to.
See our full Returns policy here https://www.midies.co/policies/refund-policy
Current shipping times.
**We aim to dispatch your order within 24 hours of purchase or the next business day.